TwoChi (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at twochi.com and use our mobile applications (collectively, the “Services”). Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We may collect personally identifiable information that you voluntarily provide when you:
- Fill out a contact or inquiry form
- Subscribe to our newsletter
- Request a consultation or assessment
- Create an account or register for our services
- Communicate with us via email, phone, or other channels
This information may include:
- Full name
- Email address
- Phone number
- Company name and job title
- Business address
- Any other information you choose to provide in form submissions or correspondence
Information Collected Automatically
When you access our Services, we may automatically collect certain information, including:
- Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring URLs, and exit pages
- Location Data: General geographic location based on IP address (we do not collect precise GPS location)
- Log Data: IP address, access times, server logs, and error reports
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience. These may include:
- Essential Cookies: Required for the operation of our Services, such as session management and security
- Analytics Cookies: Help us understand how visitors interact with our Services so we can improve them
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Respond to your inquiries, comments, or requests for consultation
- Send you newsletters, updates, and marketing communications (with your consent)
- Process and manage your account and deliver the services you request
- Analyze usage trends to improve our website, applications, and service offerings
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms of service
- Personalize your experience and deliver content relevant to your interests
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our Services, such as hosting providers, email delivery services, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Third-Party Services
Our Services integrate with or rely on the following third-party services, each with their own privacy policies:
- Vercel: Website hosting and deployment
- Supabase: Database and authentication services
- Resend: Transactional email delivery
- Google Analytics: Website analytics and usage tracking
We encourage you to review the privacy policies of these third-party services for information on their data practices.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Secure database access with row-level security policies
- Regular security assessments and monitoring
- Access controls limiting who can view personal information
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain legal exceptions
- Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails
- Data Portability: Request a machine-readable copy of your data
- Restriction: Request that we limit how we use your data
To exercise any of these rights, please contact us at hello@twochi.com. We will respond to your request within 30 days.
7. Mobile Applications
When you use our mobile applications, we may collect additional information specific to your mobile device, including:
- Device model and operating system version
- Unique device identifiers
- App usage data and crash reports
- Push notification preferences
Our mobile applications may request access to certain device features (such as camera, notifications, or storage). You can manage these permissions through your device settings at any time. We do not access features for which you have not granted permission.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete that information. If you believe we have inadvertently collected information from a child, please contact us at hello@twochi.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- TwoChi
- Email: hello@twochi.com
- Website: twochi.com